Customer Support Specialist

Are you a customer-oriented Customer Support Specialist who finds fast and flexible solutions to problems? Are you ready to guide and support our customers in using ESTO services?

If yes, then we are waiting for you to join our team!

KEY RESPONSIBILITIES:

• Customer service via phone, e-mail, chat.
• B2C sales to our existing customer base (cold+warm leads).
• Providing constant feedback and insights about areas of improvement.
• Substituting colleagues from the same department during vacations with other lines of tasks. 

REQUIREMENTS:

• Fluent in Estonian and Russian, both written and spoken, and proficient in English.
• A strong customer-oriented mindset – you have a great desire and interest in working with customers, listening to them, and finding suitable solutions.
• Ability to work independently while also being a good team player.
• Responsible, quick, precise, and accurate.
• Experience in B2C sales is a plus.

WE OFFER

🌟 Be Part of Something BIG: Gain hands-on experience in a fast-growing fintech   company.

🤝 Work with the Best: Join a tight-knit, highly skilled team where open communication and collaboration drive success.

🏡 Work Your Way: Enjoy a hybrid setup, balancing office time and remote work to suit your lifestyle.

🛡️ We’ve Got You Covered: Benefit from sick leave compensation, additional health days, and a flexible work environment that prioritizes your well-being.

🎉 Stay Active and Connected: Take birthday leave, join fun team events, and enjoy plenty of opportunities to unwind.